SecurusVault Help Desk

SecurusVault Support Jan 09 Announcements

New version is available for download with few upgraded functionalities.

Installers both for Windows OS and Mac OS are ready to be downloaded from Download section in user account from the web application.

Desktop application gives notification to user about new version so user can easily upgrade his old version by accepting upgrade directly in desktop application.

 

We hope you will be satisfied with new improved SecurusVault.

Sincerely your SecurusVault Team

SecurusVault Support December 16, 2011 Announcements

Dear Valuable SecurusVault Clients,

Please take notice of our temporary Maintenance Shutdown on:

PST 17th of december 2011, 3pm - 6pm, or
CET 18th of December 2011, 12am - 3am


This is being done to improve the services we are offering.

Thank you for your understanding and patience.

Should you have any questions, please contact our helpdesk at:

Skype:  securussupport
Helpdesk:  support.securusvault.com

Your SecurusVault Team

SecurusVault Support November 21, 2011 Backup Policy

Some specific Operating Systems configurations or security configurations may prevent SecurusVault from accessing hidden and systems files.
All types of user files can be stored using SecurusVault:
* Business related documents,
* Personal documents,
* Music and video files,
* Images, etc.
Folders containing these files also can be selected and uploaded to the online storage. By default, SecurusVault does not automatically select any file or folder.
SecurusVault DOES NOT SUPPORT uploading:
* System files,
* Applications,
* Files under any kind of specific security configurations.

SecurusVault Support November 10, 2011 Announcements

Dear SecurusVault Clients,

To comply SecurusVault with the latest Java 1.7, we have entered an experimental phase. We still do not recommend to our users to use SecurusVault on the newest Java platform, due to the changes that were made in this version.

Please continue to use the latest stable versions of Java 1.6. As soon as we complete all tests needed we will notify you that SecurusVault can be used with Java 1.7, and that data storage within is secure and stable.

Your SecurusVault Team

SecurusVault Support October 25, 2011 Announcements

SecurusVault diagnostic tool is now available for users who have problems with upgrade to the newest version.

If having problems with upgrade download this tool and find out what is the problem during update. In case there are no issues you can also update SecurusVault within.

Diagnostic tool is available at links given below.

 

For Mac users:

http://download.securusvault.ch:8080/SVUDiagTool.zip

For Windows users:

http://download.securusvault.ch:8080/SVUDiagTool.exe

 

For easier and faster usage of this software help documents are also here, in attachment section.